Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
- When returning an item you will need to pay for the postage
- When returning your item you will need to provide photo evidence if damaged. We take photos of our products before they are posted therefore we can check.
- Please send refunds to address: 4 Stow Court, Huntington, York, YO329YL
- Contact us via phone: 07763885531
- Email: Contact@auramo.co.uk
- View our terms and conditions page HERE